Workplace Reality
Did you know that...
Ontario’s first accessibility standard, the customer service standard, came into effect January 1, 2008. Under the standard, most private businesses will be required to train staff to deliver customer service that is accessible to individuals with disabilities. ("Who has to Comply" - External Reference)
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Workplace Reality
Did you know that...
$37 billion per year is one estimate of how much poor communication costs companies. ("Workplace Misunderstandings Cost Billions"; June 19th - External Reference)
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Workplace Reality
Did you know that...
A recent study estimated that almost one-third of current managers and executives are severely lacking in management skills. Being a leader requires an uncommon ability to demonstrate a combination of business sense and interpersonal savvy. Many leaders simply are not qualified and do not have the right mix of skills. ("What Will You Do When You Run Out Of Leaders?"; February 21)
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Workplace Reality
Did you know that...
Job satisfaction has traditionally been thought of by most business managers to be key in determining job performance. But according to recent research, satisfaction and performance are the result of employee personality characteristics. ("Personality More Important Than Job Satisfaction in Determining Job Performance Success"; May 27 - Science Daily News)
Training Response
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Workplace Reality
Did you know...
For the first time, we are seeing four distinct generations working side by side in the workplace. Each generation comes with its own values, approaches, attitudes, and work ethics creating a unique challenge for managers and employees alike. ("Bridging Generation Gaps: Companies Seek Ways for Old Guard, Young Blood to Work Together"; Laura Raines)
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Workplace Reality
Did you know...
You can discover most of what you need to know by simply noticing the nature of the changes taking place. The trick then lies in learning how to take advantage of those changes. (Colin Campbell; 1998 - Jobscape)
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