Northern Lights Canada

Northern Lights Canada is a member of the National Quality Institute (NQI), and is certified under NQI’s Progressive Excellence Program.

The National Quality Institute is an independent, not-for-profit organization committed to helping Canadian organizations continuously improve performance and results by providing:

• innovative national criteria
• progressive implementation programs
• services
• certification

We selected NQI for our quality program because, as a human services organization, it provides us with an improvement focus that is balanced between process and relationships/service. There is clear alignment between our own mission and values and NQI’s eight quality principles for organizations:

• Leadership through involvement
• Primary focus on stakeholders/customers and the market place
• Co-operation and teamwork
• Prevention-based process management
• Factual approach to decision making
• Continuous learning and people involvement
• Focus on continuous improvement and breakthrough thinking
• Fulfill obligations to all stakeholders and society

To learn more about NLC’s quality program and our pursuit of excellence, contact us at 1-800-361-4642 or fill out our online contact form.